Customer Support Specialist
T
TeamSnapYouth Sports SaaS
We can only hire permanent US residents at this time, 8:30am-5pm PST preferredFull-Time
SalaryAt least 44,990 USD per year
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Job Details
- Required Skills
- Written communicationSaaSVerbal communicationTroubleshootingTechnical supportCustomer support
Requirements
- Customer-first, friendly, and solutions-focused mindset.
- Strong technical skills with the ability to guide users of varying experience levels.
- Excitement for problem-solving and deepening product expertise.
- Natural curiosity and resourcefulness for independent learning and troubleshooting.
- Excellent written and verbal communication skills.
- Proven track record of high performance in customer or technical support roles.
- Experience in SaaS or tech start-up environments (preferred).
- Background as an admin, parent, coach, or participant in recreational sports (preferred).
Responsibilities
- Deliver an exceptional customer experience through email, chat, and the occasional call.
- Take full ownership of customer issues, resolving challenges and escalating as needed.
- Experiment and explore in test environments to recreate customer scenarios and solve problems.
- Anticipate customer needs and provide tailored solutions.
- Consistently hit performance goals around productivity, customer satisfaction, and reliability.
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