Onboarding Coach - NORAM
New
C
CloudbedsHospitality Software
The salary is only for US-based candidatesFull-TimeMiddle
Salary55,000 - 77,000 USD per year
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Job Details
- Experience
- Over 1 year of hospitality experience; at least 2 years of relevant industry experience in customer-facing roles.
- Required Skills
- SalesforceRelationship managementCustomer support
Requirements
- Over 1 year of hospitality experience in roles like Front Desk or Revenue Manager.
- At least 2 years of relevant industry experience in customer-facing roles.
- Ability to communicate product offerings clearly and synthesize feedback.
- Strong organizational skills to manage multiple projects or accounts.
- Empathy and a customer-focused approach to communication.
- Experience using Salesforce for record keeping.
- Ability to work effectively in a fully remote environment.
Responsibilities
- Facilitate client onboarding, training, and ongoing support via video, phone, and email.
- Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
- Partner with Sales to define success, demonstrate ROI, and drive retention.
- Build strong client relationships to encourage loyalty and promote product adoption.
- Develop a deep understanding of Cloudbeds’ products and customer needs.
- Contribute to training materials and stay updated on system changes.
- Record activities in Salesforce, gather feedback, and share insights for product improvements.
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