Onboarding Coach - NORAM
New
C
CloudbedsHospitality Software
Location: North AmericaFull-TimeMiddle
Salary55,000 - 77,000 USD per year
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Job Details
- Experience
- 1 year of hospitality experience in roles like Front Desk or Revenue Manager; 2 years of relevant industry experience in customer-facing roles.
- Required Skills
- Project ManagementSalesforceTrainingCustomer support
Requirements
- At least 2 years of relevant industry experience in customer-facing roles.
- Over 1 year of hospitality experience in roles like Front Desk or Revenue Manager.
- Demonstrated ability to manage multiple projects or accounts.
- Strong organizational and proactive work style.
- Excellent communication skills with empathy and a customer-focused approach.
- Ability to communicate product offerings clearly and synthesize feedback.
- Experience driving product adoption and empowering clients to be self-sufficient.
- Proficiency with Salesforce for tracking activities and gathering insights.
Responsibilities
- Facilitate client onboarding, training, and ongoing support via video, phone, and email.
- Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
- Partner with Sales to define success, demonstrate ROI, and drive retention.
- Build strong client relationships to encourage loyalty and promote product adoption.
- Develop a deep understanding of Cloudbeds’ products and customer needs.
- Contribute to training materials and stay updated on system changes.
- Record activities in Salesforce, gather feedback, and share insights for product improvements.
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