Product Specialist
New
E
EdiphiConstruction Tech
Located in the U.S. or CanadaFull-TimeMiddle
SalaryCompetitive salary and equity
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years
- Required Skills
- Customer SuccessTraining
Requirements
- 3+ years of experience in construction estimating, preconstruction, or a related industry role.
- Strong communication skills with the ability to explain new concepts to a variety of audiences.
- Excellent problem-solving skills and a customer-first mindset.
- Highly organized with strong attention to detail and follow-through.
- Comfortable managing multiple priorities and adapting to changing customer needs.
- Self-motivated and able to work independently in a remote environment.
- Passion for learning new technology and helping customers adopt new ways of working.
- Experience training, implementing new software, or working directly with customers is a plus.
Responsibilities
- Learn the Ediphi platform to confidently guide and support customers.
- Lead customer implementations from kickoff through successful adoption.
- Build trusted customer relationships and understand each customer's estimating process to help them successfully adopt Ediphi.
- Deliver engaging training and guide customers through change with confidence.
- Manage implementation timelines, milestones, and customer expectations.
- Partner closely with Customer Success Managers to drive adoption and long-term customer success.
- Collaborate with Sales, Data and Support to deliver an exceptional customer experience.
- Track customer progress, capture feedback, and advocate for product improvements.
- Partner with the Makers team to test new features and provide product feedback.
- Travel to customer sites for implementations, training, and industry events (approximately 30%).
View Full Description & ApplyYou'll be redirected to the employer's site
