Customer Onboarding Specialist
New
M
MEDFARHealth software
CanadaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Bilingual (French and English), both written and spoken
- Experience
- 2 to 3 years of relevant experience
- Required Skills
- Project ManagementCustomer serviceTraining
Requirements
- Post-secondary studies in the field of health, education, health software, project management, or equivalent experience.
- 2 to 3 years of relevant experience in project management and software deployment.
- Bilingual (French and English), both written and spoken.
- Strong sense of organization and structure of a work plan.
- Excellent customer service and thoroughness.
- Ability to establish interpersonal relationships and recognize complex emotions.
- Valid Class 5 driver's license.
- Access to a vehicle.
- Flexibility in schedule and ability to travel throughout Ontario.
Responsibilities
- Help define the needs of new customers as part of the onboarding team.
- Plan and prepare the technological park required for the deployment of MEDFAR products.
- Implement functional interfaces for product deployment.
- Develop IT clinical processes ensuring optimal use of the EMR product.
- Participate in remote and on-site project deployments.
- Prepare and conduct advanced training for clinic clerical and medical staff.
- Organize Q&A sessions for clients at clinics.
- Design presentations and write project reports.
- Apply corrective and preventive interventions to improve clinical processes.
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