Client Engagement Specialist, Trading Expert
New
P
PaywardCrypto Exchange
Argentina, Canada, Chile, Colombia, Mexico, Peru, Portugal, North America/EU hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- RESTful APIsCustomer serviceGoogle SheetsZendesk
Requirements
- Experience working in customer service roles with a proven track record of delivering high-quality experiences.
- Experience with trading platforms within digital or other assets.
- Knowledge of trading and charting, with an understanding of leveraged trading (Futures/Margin).
- Strong math skills.
- Ability to learn fast and adapt to rapidly changing product environments.
- Fluent in English.
- Availability to work evenings and weekends.
- Deep knowledge of the crypto space (nice to have).
- Experience with Google Sheets and Google Script (nice to have).
- Experience with platform APIs (nice to have).
- Fluency in French, German, or Spanish (nice to have).
- Other data analytics skills or experience (nice to have).
Responsibilities
- Answer clients’ trading/futures/consumer/Kraken desktop/Crypto DW questions via text and live support channels (Zendesk/Email/possibly Telegram).
- Diagnose and resolve clients’ trading/futures/Kraken desktop/Crypto DW issues.
- Provide testing and feedback for new trading features before they are released to clients.
- Assist in the management of our Consumer/Trading/Futures/Kraken Desktop support team.
- Provide calculation breakdowns for clients regarding fees, margin levels, and P/L explanations.
- Monitor trading activity for potentially fraudulent actions or trade out attacks.
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