Bilingual Client Experience Specialist

New

Canada, Operating hours of approximately 7:00 a.m. to 6:00 p.m. Monday to Saturday.Full-TimeMiddle

SalaryCompetitive compensation structure with projected first-year on-target earnings, including base salary and potential variable commission.

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Job Details

Bachelor's degree or post-secondary diploma in business, health, or related field is preferred.
1–2+ years of experience in customer service, contact centre operations, or a related client-facing environment.
Fluency in Mandarin and/or Cantonese, both verbally and in writing.
Excellent communication and interpersonal skills.
Demonstrated ability to navigate challenging or sensitive conversations with empathy.
Proven resourcefulness and problem-solving ability.
Strong sales orientation with the ability to identify cross-selling and upselling opportunities.
Highly organized with strong multitasking and time-management abilities.
Proficiency with Microsoft Office Suite.
Experience with Salesforce or other CRM platforms is an asset.
Ability to work effectively in a remote environment.
Flexible availability for rotating shifts between Monday and Saturday.

Provide exceptional client service across inbound and outbound phone, email, and case-based communication channels.
Build strong, lasting client relationships while serving as a knowledgeable representative.
Manage an assigned book of business, proactively following up with clients to schedule appointments.
Increase revenue through thoughtful cross-selling, upselling, and promotional opportunities.
Explain fees, payment policies, and invoices clearly while addressing client questions.
Coordinate closely with internal departments to facilitate seamless service delivery.
Provide ongoing technical assistance and guidance for the online client portal.
Gather and communicate client feedback to improve the overall client journey.

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