Client Solutions Specialist
J
JobgetherSaaS, Education Technology
Canada, Monday–Friday schedule from 12:00 p.m. to 8:00 p.m. ETContractMiddle
SalaryCAD $50,000–$55,000 annual compensation
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Job Details
- Experience
- 3+ years
- Required Skills
- SalesforceSaaSTroubleshootingTechnical supportCRM
Requirements
- 3+ years of proven client service experience, preferably in a client-facing environment involving both phone and email communication.
- Demonstrated expertise in troubleshooting and resolving client or technical issues.
- Strong technical proficiency and experience working with CRM platforms such as Salesforce, SalesLogix, or comparable systems.
- Experience working in a SaaS or education technology environment is an asset.
- Strong technical aptitude combined with excellent interpersonal and communication skills.
- Highly organized, with the ability to manage multiple inquiries, priorities, and tasks effectively.
- Strong time-management skills and the ability to prioritize work according to urgency and client impact.
- Naturally curious and committed to developing a deep understanding of products, features, and the technology behind them.
- Empathetic and client-focused communication style, with the ability to build trust and manage challenging situations professionally.
Responsibilities
- Serve as the first point of contact for clients, delivering a positive and personalized experience through professional phone and email support.
- Investigate client questions and issues by gathering relevant information, identifying root causes, troubleshooting problems, and developing effective solutions.
- Evaluate, categorize, and prioritize inquiries according to urgency, complexity, and client impact.
- Identify technical issues and collaborate with internal teams to investigate and resolve them efficiently.
- Maintain resolution times that meet established service and performance standards while ensuring quality is never compromised.
- Accurately document client interactions, troubleshooting steps, resolutions, and relevant information within the CRM.
- Build trusted, long-term client relationships through empathetic, genuine, and solution-oriented communication.
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