Client Engagement Specialist, Onboarding
New
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PaywardCryptocurrency Finance
Argentina, Peru, Colombia, Romania, Lithuania, Czech Republic, Hungary, Mexico, Chile, Bulgaria, 24/7 rotating scheduleContractMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- SalesforceZendeskCustomer support
Requirements
- 2+ years of experience in a customer service or business support role
- Fluent in English
- Willingness to work shifts on a 24/7 rotating schedule, including evenings and weekends
- Strong knowledge of and passion for cryptocurrency and the digital asset industry
- Understanding of CSAT drivers, dissatisfaction factors, and NPS metrics
- Ability to explain complex procedures clearly
- Exceptional attention to detail and process adherence
- Strong interpersonal skills and commitment to data privacy
Responsibilities
- Manage client onboarding and verification, including KYC document review and validation
- Support funding and general inquiries via email and live chat
- Guide existing clients through document resubmission and re-verification during remediation initiatives
- Identify and escalate potential risks or suspicious documentation
- Address client questions on application status and account upgrades
- Maintain accurate client information in compliance with AML/CTF policies
- Collaborate cross-functionally to improve onboarding and support workflows
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