Customer Operations Specialist
New
L
Liquid DeathConsumer Packaged Goods
Remote west coast USA preferred (pacific time zone), Pacific Time ZoneFull-TimeMiddle
Salary27.5 - 30 USD per hour
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Job Details
- Experience
- 2+ years
- Required Skills
- Microsoft ExcelGoogle WorkspaceNetSuiteSlack
Requirements
- 2+ years of relatable experience in order fulfillment, sales administration, or supply chain logistics operations in the consumer packaged goods industry.
- Experience with EDI transactions (purchase orders, acknowledgments, advance shipment notices, and invoices).
- Experience working with third-party warehouses, carriers, and logistics providers.
- Experience processing customer purchase orders in an ERP or order-management system.
- Proficiency with Google Workspace and Microsoft Office Suite (Excel).
- Familiarity with Slack.
- Strong attention to detail and ability to manage high-volume transactions.
- Strong written and verbal communication skills.
- Ability to prioritize competing deadlines in a fast-paced environment.
- Beverage company experience supporting major retailers preferred.
- NetSuite experience strongly preferred.
- SPS Commerce, Celigo, and B2B-gateway experience preferred.
Responsibilities
- Manage end-to-end order fulfillment, including reviewing orders for pricing, item, and delivery accuracy.
- Partner with Planning, Supply Chain, and Warehouse teams to allocate inventory and resolve fulfillment risks.
- Process orders via EDI, customer portals, email, and ERP systems.
- Maintain compliance with retailer-specific packaging, labeling, and documentation guidelines.
- Investigate retailer claims and manage disputes to ensure recovery.
- Serve as the primary operational contact for retail and wholesale customers.
- Support Sales and Account Management on promotions, product launches, and seasonal programs.
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