Customer Engagement Specialist
New
A
AvēsisHealthcare
United States, 7:00 a.m. and 9:00 p.m. Eastern TimeFull-TimeMiddle
SalaryZone A: $16.68-$27.81, Zone B: $18.14-$30.24, Zone C: $19.55-$32.59
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Job Details
- Experience
- 2+ years of experience in a healthcare customer service role, 1+ year of experience in a high-volume call center
- Required Skills
- Microsoft ExcelCustomer serviceHIPAAActive listening
Requirements
- High School Diploma or equivalent.
- 2+ years of experience in a healthcare customer service role.
- 1+ year of experience in a high-volume call center.
- Available to work 40 hours/week, Monday - Friday, with shifts between 7:00 a.m. and 9:00 p.m. ET.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Ability to work independently in a home office environment.
- Reliable cable broadband or fiber optic internet (minimum 50 Mbps download/25 Mbps upload).
- Proficiency navigating multiple software systems and multi-screen setups.
- Strong verbal and written communication skills with sensitivity and empathy.
- Ability to maintain HIPAA confidentiality requirements.
- Demonstrated logical thinking and problem-solving skills.
Responsibilities
- Answer 40-60 inbound calls daily, addressing inquiries ranging from routine to moderate complexity.
- Capture and update member information in systems accurately and concisely.
- Investigate issues that cannot be resolved during initial calls.
- Collaborate with internal teams to research and follow up on member issues until resolution.
- Determine proper issue escalation paths to provide solutions for members.
- Maintain privacy, confidentiality, and professionalism in a healthcare context.
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