Client Success Advisor
New
S
SiteCareManaged WordPress Services
USA, US business hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 4+ years
- Required Skills
- Data AnalysisSEOWordPressAccount ManagementClient relationship management
Requirements
- 4+ years of experience managing client relationships in a B2B services or agency environment.
- Strong experience with WordPress and web technology services.
- Understanding of how web services impact client KPIs and lead generation.
- Demonstrated ability to identify and close account expansion opportunities.
- Comfortable leading direct commercial conversations regarding pricing, scope, and renewals.
- Experience working across internal teams and asserting when delivery quality or timelines require intervention.
- Ability to build trust and manage relationships remotely.
- Experience operating in roles with evolving structure and processes.
- Must be available during US business hours.
Responsibilities
- Own and manage a portfolio of high-value client accounts.
- Conduct structured client touchpoints with data-driven recommendations on performance, security, accessibility, and SEO.
- Identify and close expansion opportunities such as tier upgrades and additional project work.
- Monitor client consumption relative to plan scope and manage tier upgrade conversations.
- Hold delivery teams accountable for quality and timeliness, escalating risks before client meetings.
- Lead monthly client review meetings.
- Manage difficult client conversations regarding scope, pricing, and expectations.
- Coordinate with delivery, support, and development teams while maintaining relationship ownership.
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