Customer Success Manager
New
R
Rolling Arrays TechnologiesEnterprise SaaS
IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- Minimum 3 years
- Required Skills
- Data AnalysisMicrosoft OfficeStakeholder managementCustomer SuccessSaaSAccount Management
Requirements
- Minimum 3 years of experience in Customer Success, Account Management, SaaS Support, or Consulting.
- Strong written and verbal communication and interpersonal skills.
- Fluency in English (written and spoken).
- Proven customer relationship and stakeholder management skills.
- Strong analytical and problem-solving skills with attention to detail.
- Strong organizational and time-management abilities.
- Ability to proactively identify customer risks and opportunities.
- Experience working with SLAs, operational processes, and customer governance.
- Proficiency in Microsoft Office Suite.
- Commercial awareness and ability to pursue revenue opportunities.
Responsibilities
- Act as the primary point of contact for assigned customers to build long-term relationships and mitigate risks.
- Monitor product adoption metrics and work with customers to increase usage and business value.
- Drive feature enablement through releases, demonstrations, and proactive engagement.
- Maintain customer health indicators and conduct periodic system health checks.
- Monitor SLA adherence and coordinate with internal Support and Engineering teams.
- Execute and maintain customer-specific Standard Operating Procedures (SOPs).
- Identify and pursue paid Change Request (CR) and expansion opportunities.
- Conduct regular business reviews covering adoption, health, and service performance.
- Collaborate cross-functionally with Product, Implementation, and Sales teams.
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