Operations Coordinator
New
S
Smart Apartment DataBusiness Operations
Atlantic, Nova Scotia, Canada. Manitoba, Canada. Saskatchewan, CanadaFull-TimeMiddle
SalaryCAD $80,000 annual salary plus up to CAD $10,000 annual bonus
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Job Details
- Required Skills
- Project ManagementProject CoordinationOperations ManagementProcess improvement
Requirements
- Experience in operations, project coordination, project management, customer operations, or a similar hands-on role.
- Experience owning projects or operational work through completion, including coordinating dependencies.
- Experience following up on outstanding items.
- Ability to work from an initial goal, identify needed information or people, and build a practical plan.
- Experience coordinating across different teams and priorities.
- Clear, concise professional communication.
- Interested in a stable, long-term, hands-on coordination role.
Responsibilities
- Coordinate the customer journey from onboarding and training through ongoing support and retention.
- Follow up with customers, identify pain points, and ensure issues are carried through to resolution.
- Coordinate issues involving Sales, Accounting, Software, integrations, or licensing.
- Build and improve business processes rather than simply following existing ones.
- Keep projects and priorities moving by tracking commitments, dependencies, blockers, and next steps.
- Spot gaps and blind spots, ask the right questions, and identify stakeholders.
- Use customer feedback and operational information to identify opportunities for improvement.
- Provide clear, concise updates and help keep operations organized end-to-end.
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