Digital Project Coordinator
New
U
Urban InsightDigital agency
This position is available for fully remote (U.S. and Canada ONLY), available 9am - 5pm in any U.S. time zoneFull-TimeMiddle
Salary55,000 - 70,000 USD per year
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Job Details
- Experience
- Minimum of one year of project management or project coordination experience
- Required Skills
- AgileDrupalProject CoordinationWordPressTroubleshooting
Requirements
- Have a minimum of one year of project management or project coordination experience.
- Have experience at a digital agency in web design and development, preferably.
- Demonstrate the ability to coordinate and prioritize support requests.
- Be proficient with Drupal and/or WordPress, including content entry, basic configuration, and troubleshooting minor site issues.
- Have strong client communication and presentation skills.
- Be able to produce concise, clear, professional memos, documentation, and ticket requirements.
- Actively use AI tools in your current workflow to improve project delivery efficiency.
- Have a bachelor’s degree in a related field or equivalent experience.
- Have previous success working remotely.
- Bring a solid understanding of Agile or ticket management practices, with Scrum and Kanban experience as a plus.
Responsibilities
- Coordinate, prioritize, and manage day-to-day work for Support clients and the Service Desk.
- Keep client websites secure and up to date, and address enhancement requests.
- Guide clients through planning, quality assurance, and launch processes for updates.
- Communicate ticket status, scope client requests, and present progress or requirements in check-in meetings.
- Support Senior Project Managers on complex engagements and assist with day-to-day project execution.
- Shepherd development tickets, schedule meetings, summarize discussions, perform QA testing, and manage content entry.
- Manage support schedules, project budgets, ticket scopes, and ticket tracking.
- Use internal PM tools, ticketing systems, and AI tools to improve task efficiency and share insights with the project management team.
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