Technical Support Engineer
New
J
JobgetherCybersecurity
Based in IndiaFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 4+ years
- Required Skills
- PythonBashCloud ComputingCybersecurityLinuxNetworkingTroubleshooting
Requirements
- 4+ years of relevant technical support, engineering, or customer-facing technical experience, preferably supporting B2B or enterprise customers.
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related technical discipline.
- Strong hands-on knowledge of Linux operating systems.
- Working knowledge of networking fundamentals, virtualization technologies, and cloud environments.
- Demonstrated ability to diagnose complex technical issues, identify root causes, and develop practical solutions.
- Experience providing technical solutions and support directly to B2B customers or enterprise users.
- Basic scripting knowledge in one or more languages such as Bash, PowerShell, or Python.
- Strong analytical and troubleshooting skills with the ability to work through unfamiliar or complex technical problems.
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to customers and internal teams.
- A proactive, customer-focused approach with strong ownership, responsiveness, and follow-through.
- Ability to collaborate effectively with cross-functional and globally distributed teams while also working independently.
Responsibilities
- Provide responsive, high-quality technical support to B2B customers, acting as a trusted partner throughout the issue-resolution process.
- Develop in-depth expertise in zero-trust network security and segmentation technologies to effectively troubleshoot customer environments.
- Own technical problems from initial investigation through resolution, maintaining clear communication and appropriate follow-up with customers.
- Lead investigations into complex product, platform, and customer issues, using structured troubleshooting and analytical techniques.
- Collaborate with internal engineering, product, and support teams to diagnose issues and drive effective resolutions.
- Analyze recurring technical problems and recommend corrective or preventive solutions to improve customer experience and product performance.
- Maintain a high-availability and responsiveness mindset, prioritizing customer-impacting issues and responding within expected service levels.
- Continuously develop technical knowledge across Linux, networking, virtualization, cloud technologies, and security solutions.
- Use scripting and automation where appropriate to improve troubleshooting efficiency and support processes.
View Full Description & ApplyYou'll be redirected to the employer's site
