Data Centre Remote Technical Support Engineer
New
J
JobgetherIT Technical Support
Based in IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- CiscoNetworkingTechnical support
Requirements
- Bachelor’s degree or equivalent in Information Technology, Computing, or a related technical discipline.
- Moderate-level professional experience in technical support, specifically in remote data centre environments.
- Hands-on knowledge of networking technologies (routing, switching, distribution, core, and access layers).
- Experience with security and firewall environments.
- Experience with data centre infrastructure including storage, backup, computing, and server virtualization.
- Familiarity with management agents, redundancy concepts, and remote console architectures.
- Exposure to vendor technologies such as Cisco, EMC, Dell, and Avaya.
- Strong ability to interpret and apply technical documentation and procedures.
- Excellent analytical, logical, and problem-solving skills.
- Strong customer-service orientation with ability to manage multiple priorities.
- Excellent spoken and written communication skills.
- Professional-level certifications (e.g., CCNP Data Center or ONTAP) are desirable.
Responsibilities
- Manage Level 2 remote technical support requests according to processes and service-level agreements.
- Investigate, diagnose and resolve technical incidents using service assurance tools and monitoring platforms.
- Prioritize incidents, identify root causes, implement remedies, and escalate unresolved issues.
- Monitor service delivery against SLAs and maintain accurate service records.
- Coordinate repairs and interventions with vendors, carriers, and internal stakeholders.
- Provide clear updates to clients through ticketing systems and service management tools.
- Maintain secure configuration information and apply updates to knowledge articles.
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