Administrative Assistant Support
M
MEDvidiHealthcare Technology
Serbia; B2B contract from a European Union country., 11:00 - 20:00 ETFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent English, both spoken and written.
- Experience
- 2+ years
- Required Skills
- Data entryCRMCustomer support
Requirements
- 2+ years of recent, hands-on experience in online Customer Support.
- Previous experience working remotely in Customer Support.
- Proven experience handling inbound and outbound calls in English.
- Experience working in a high-volume customer-facing environment.
- Experience handling complex, sensitive, or escalated customer cases.
- Healthcare background through education, medical studies, or institutional experience.
- Experience working with CRM systems with strong attention to detail.
- Fluent English, both spoken and written.
- Ability to work 11:00 AM - 8:00 PM ET, including weekend shifts.
- Reliable high-speed internet and a proper home office setup.
Responsibilities
- Handle incoming and outgoing patient communications, primarily via phone.
- Resolve appointment, prescription, and support-related requests.
- Coordinate with healthcare providers, pharmacies, and internal teams.
- Manage patient cases end-to-end and keep patients informed throughout the process.
- Maintain accurate documentation in CRM and EMR systems.
- Complete daily operational tasks within defined timelines.
- Escalate complex or sensitive cases when necessary and ensure appropriate follow-up.
- Maintain a high standard of communication, empathy, and professionalism in every patient interaction.
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