- Manage the entire lifecycle of customer inquiries via email, chat, and phone from analysis to resolution.
- Act as the primary point of contact for product questions, technical issues, and workflow queries.
- Maintain high quality and timely resolution of support cases.
- Document and categorize cases to provide data for root cause analysis.
- Develop and maintain Help Center articles, macros, and internal playbooks.
- Translate UX hurdles and recurring issues into product and process improvements.
- Support the development of automation and AI workflows through feedback and testing.
Customer supportSaaSHubSpot+2 more