English and Romanian Speaking Support Associate
New
W
WoltCustomer Support
This is a fully remote position, but all work must be performed from Romania onlyPart-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Romanian (C1), English (C1)
- Required Skills
- Attention to detailTime ManagementMultitaskingCustomer support
Requirements
- Fluent in both Romanian and English (C1)
- High school diploma
- Willingness to work in shifts, including weekends and holidays (24/7 operation)
- Comfortable with new apps and systems, adapting quickly to changes
- Strong and reliable internet connection
- Suitable remote working environment without distractions
- Ability to participate in training and onboarding
- Excellent communication skills and patience
- Attention to detail and organizational skills
Responsibilities
- Handle customer, courier, and merchant inquiries through live chat, phone, and email support
- Resolve escalations, operational issues, and time-sensitive cases quickly and professionally
- Support multiple Wolt markets, countries, user types, and ticket flows depending on business and queue needs
- Maintain a high-quality customer experience by using empathy, clear communication, and Wolt’s tone of voice
- Follow internal processes, company policies, playbooks, refund policies, escalation paths, and operational guidelines
- Use multiple tools at the same time, including support platforms, communication channels, knowledge bases, and operational tools
- Stay up to date with new processes, market changes, training materials, and internal updates
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