AI and Experience Orchestration Director (Sales Overlay)
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GenesysEnterprise Software
United StatesFull-TimeDirector
Salary$134,000.00 - $235,600.00
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Job Details
- Experience
- 10 to 12 years
- Required Skills
- Artificial IntelligenceCloud Computing
Requirements
- 10 to 12 years of experience in software, cloud, or AI related roles
- Strong subject matter expertise in AI, pre sales, and customer experience technology
- Proven capability in AI powered customer experience and conversational AI solutions
- Experience in sales overlay, specialist, or subject matter expert functions
- Ability to influence without direct authority and collaborate effectively with colleagues to drive outcomes
- Experience coordinating and executing AI proofs of concept
- Ability to create effective territory and account strategies that support growth objectives
- Strong critical thinking, problem solving, and communication skills
- Effective presentation skills with the ability to serve as a compelling subject matter expert
- Ability to manage multiple concurrent work streams and support numerous in flight opportunities across teams
Responsibilities
- Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholders
- Engage confidently with senior and C-level leaders and orchestrate complex opportunities across internal and external teams
- Influence and guide deal strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting
- Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiatives
- Serve as a trusted subject matter expert and model best practice sales motions that elevate capability across the wider team
- Provide hands on support for positioning, presentations, pricing, proposals, and other key materials related to Genesys AI and Experience Orchestration
- Lead customer workshops that shape AI use cases, prioritisation frameworks, and pilot opportunities
- Act as the voice of the customer by capturing insights and partnering with cross functional teams in marketing, product, customer success, and professional services
- Identify strategic priorities and develop AI led opportunity pathways aligned to customer objectives
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