Bilingual Customer Support Representative (French and English)
New
N
NdaxCryptocurrency Trading
Calgary, Alberta, Canada (remote options for qualified candidates)Full-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English and French
- Required Skills
- Problem SolvingData entryCustomer support
Requirements
- Proficiency in both English and French.
- Self-motivated with an ability to solve problems on-the-fly.
- Passionate for customer satisfaction with strong interpersonal communication skills.
- Enthusiastic learner with a desire for continual growth.
- Excellent data entry skills.
- Available for flexible schedules including morning and evening shifts.
- Previous experience in cryptocurrency-related roles is a strong asset.
Responsibilities
- Respond to customer service live chats, emails, telephone calls, and voicemails.
- Maintain customer relationships by handling questions and concerns with speed and professionalism.
- Resolve customer complaints.
- Manage database records.
- Draft status reports on customer service issues.
- Provide a great experience and build loyalty with every customer.
- Stay on top of promotions, product launches, and cryptocurrency trends.
- Create value through superior customer service and expert product knowledge.
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