Customer Support Representative
New
A
AssetWatchPredictive Maintenance
We have a distributed team that works remotely across locations in the United States and Ontario, Canada., Collaboration within core working hours is required.Full-TimeMiddle
Salary$58,000 — $60,000 USD
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Job Details
- Experience
- 2+ Years of some form of technical support or equivalent experience; 2+ Years of customer service interaction
- Required Skills
- SalesforceSlackTechnical supportCRMCustomer support
Requirements
- 2+ years of technical support or equivalent experience.
- 2+ years of customer service interaction (in-person or virtual).
- Experience with high-volume support ticketing systems.
- Experience with CRM platforms (Salesforce strongly preferred).
- Ability to use remote communication tools (e.g., Zoom, Slack).
- Strong verbal and written communication skills.
- Ability to work collaboratively within core hours.
Responsibilities
- Manage multiple incoming streams of support request coming in via software, phone, email, and internal requests.
- Coordinate with internal and external stakeholders to address challenging cases and ensure long-term solutions.
- Work across departments to deliver a world-class customer experience, including providing feedback to product teams.
- Dial customers within short notice to address issues proactively.
- Build trusting relationships with customers and internal stakeholders through fluid and timely communication.
- Identify opportunities to proactively address potential challenges.
- Meet case and customer response time quotas.
- Utilize software tools to diagnose problems and implement solutions.
- Promote customer loyalty through customer recognition initiatives.
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