Customer Support Representative
New
P
PeopleJoyEducation benefits
Fully remoteFull-Time
Salary58,000 USD per year
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Job Details
- Required Skills
- DocumentationProblem SolvingCRMCustomer support
Requirements
- Process-driven, organized, and highly detail-oriented approach.
- Strong ability to communicate clearly, professionally, and with empathy.
- Strong work ethic and reliable follow-through.
- Demonstrated ability to handle high empathy for borrowers navigating financial stress.
- Ability to quickly learn and master new program rules.
- Dependable team player who follows processes and asks questions when needed.
Responsibilities
- Respond to client inquiries via phone, email, chat, SMS, and ticketing systems in a supportive, professional manner.
- Resolve non-technical issues using PeopleJoy’s approved workflows, scripts, and templates.
- Analyze borrower needs to determine next steps, required documentation, or program-specific guidance.
- Collaborate with other CSRs to resolve complex or escalated cases.
- Surface workflow gaps or borrower friction points to the product and operations teams.
- Accurately document all interactions and case actions in PeopleJoy’s CRM and internal tools.
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