Social Support Associate, Customer Care Operations
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LyftCustomer Experience
This role is fully remote in Toronto, candidates for this role must be based in the Toronto metro area.Full-TimeEntry
Salary21.92 - 27.4 CAD per hour
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Job Details
- Experience
- 1+ years of experience in customer service or sales
- Required Skills
- Problem SolvingCustomer serviceTime ManagementWritten communication
Requirements
- 1+ years of experience in customer service or sales
- Captivating written communication skills
- Fastidious attention to detail
- Strong work ethic and proactive nature
- Ability to work independently and collaboratively within a team
- Ownership mindset and follow-through
- Strong time management skills with the ability to work through ambiguity
- High emotional intelligence
Responsibilities
- Triage problems from our community and own issue resolution, escalating to designated team(s) only when necessary
- Be Lyft’s support voice on social media and other digital channels and exercise impeccable judgment as Lyft's support representative
- Proactively solve issues and foster trust with our beloved customers
- Create a personalized, positive and effortless experience for the Lyft community
- Work cross-functionally with Product, Marketing, and other teams to ensure a cohesive voice of support
- Be a community advocate for Lyft
- Willingness to work a wide range of hours and weekends
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