Social Support Associate, Customer Care Operations
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LyftCustomer Experience
This role is fully remote in Toronto, candidates for this role must be based in the Toronto metro area.Full-TimeEntry
Salary21.92 - 27.4 CAD per hour
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Job Details
- Experience
- 1+ years of experience in customer service or sales mandatory
- Required Skills
- Customer serviceTime ManagementWritten communication
Requirements
- 1+ years of experience in customer service or sales mandatory
- 1+ years of experience with social media or communications is a plus
- Captivating written communication skills and fastidious attention to detail
- Emotional intelligence in spades and experience dealing with people
- Strong work ethic and proactive nature
- Keen ability to work independently as well as with a team
- Ownership mindset and resolve to follow-through
- Ample time management skills - able to work independently through ambiguity
- Must be based in the Toronto metro area
Responsibilities
- Triage problems from our community and own issue resolution, escalating to designated team(s) only when necessary
- Be Lyft’s support voice on social media and other digital channels and exercise impeccable judgment as Lyft's support representative
- Proactively solve issues and foster trust with our beloved customers
- Create a personalized, positive and effortless experience for the Lyft community
- Work cross-functionally with Product, Marketing, and other teams to ensure a cohesive voice of support
- Be a community advocate for Lyft
- Willingness to work a wide range of hours and weekends
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