Product Operations Analyst
New
T
TeikametricsRetail Tech / SaaS
India / RemoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2–3 years
- Required Skills
- SQLData AnalysisJiraMicrosoft ExcelConfluenceSaaSGoogle SheetsTechnical support
Requirements
- 2–3 years of professional experience in a technical SaaS environment.
- Hands-on experience providing technical support and troubleshooting SaaS applications.
- Strong SQL knowledge for troubleshooting, data validation, and issue investigation.
- Familiarity with JIRA, Confluence, or similar ticketing and support tools.
- Proficiency with Excel and/or Google Sheets for data analysis and reporting.
- Ability to work independently with minimal supervision.
- Experience in supporting e-commerce platforms such as Amazon, Walmart, or TikTok Shop is a plus.
- Familiarity with Amazon Seller and Vendor Central advertising platforms preferred.
- Familiarity with Walmart Seller Center and Supplier Portal advertising platforms preferred.
- Knowledge or experience with additional advertising marketplaces such as TikTok preferred.
Responsibilities
- Monitor escalation queues to maintain data and functional integrity of the platform.
- Investigate platform issues through technical troubleshooting and document findings until resolution.
- Partner with Product Managers, Designers, and Engineers to communicate issues, insights, and updates.
- Identify patterns, gaps, and opportunities to improve product functionality and internal processes.
- Champion the customer voice and develop a deep understanding of the in-app customer experience.
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