Enterprise Customer Success Manager
New
M
MariaDBDatabase Software
Full-Time - Remote - USFull-TimeMiddle
Salary$70,000-75,000, plus $30,000-$32,000 bonus
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Job Details
- Required Skills
- Customer SuccessAccount ManagementTechnical support
Requirements
- Technical acumen with an understanding of database architecture, features, and enterprise use cases.
- Experience supporting customers in the public sector.
- Ability to develop and maintain C-Level relationships.
- Strong interpersonal relationship-building and communication skills.
- Proficiency in delivering custom ROI analysis for customer portfolios.
- Excellent time management and organizational skills.
- Comprehensive understanding of customer success principles.
- Ability to quickly learn and communicate new product features and releases.
- High attention to detail and professional presentation skills.
Responsibilities
- Support customers throughout the lifecycle: onboarding, adoption, expansion, retention, and advocacy.
- Guide new customers through MariaDB deployments and consult on best practices.
- Identify proactive opportunities to provide value and address customer experience issues early.
- Collaborate with Technical Support, Sales Engineers, and Professional Services on migrations and upgrades.
- Conduct regular business reviews to showcase value and align with customer business goals.
- Coordinate with Account Executives to drive portfolio growth and meet Net Retention goals.
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