Account Manager
F
FlosumSaaS DevOps
United StatesFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 6+ years
- Required Skills
- AgileSalesforceCI/CDDevOpsAccount Management
Requirements
- 6+ years in Account Management, Sales, or a quota-carrying role in B2B SaaS.
- Proven track record of meeting or exceeding GRR, NRR, upsell, and renewal targets on enterprise accounts ($100K+ ACV).
- Strong executive presence comfortable engaging VP and C-level stakeholders.
- Experience managing complex, multi-stakeholder accounts with long sales cycles.
- Excellent written and verbal communication skills.
- Commercial acumen for constructing ROI narratives and business cases.
- Experience with SaaS platforms, preferably within the Salesforce ecosystem.
- Strong understanding of Salesforce (Admin, DevOps, or development lifecycle concepts preferred).
- Experience with Salesforce DevOps tools or release management processes (preferred).
- Familiarity with CI/CD, version control, or agile development practices (preferred).
- Salesforce certifications such as Admin or Platform App Builder (preferred).
Responsibilities
- Manage the post-sale lifecycle including QBRs, renewals, and expansions for a portfolio of accounts.
- Build and maintain multi-threaded relationships with economic buyers, executives, and champions.
- Identify upsell and cross-sell opportunities to drive net revenue retention above 120%.
- Partner with Customer Success Managers to ensure product adoption and maintain gross revenue retention above 93%.
- Lead executive business reviews, translating platform data into insights for C-suite stakeholders.
- Forecast renewal and expansion revenue accurately in Salesforce.
- Surface product feedback, risks, and opportunities to internal Product and Leadership teams.
- Navigate complex contract negotiations and procurement cycles.
View Full Description & ApplyYou'll be redirected to the employer's site
