Talent Operations Manager
S
SpringboardEducation, Workforce Development
This remote flexible role can be based in any of these states: CA, FL, TX, MA, AZ, NY & ILFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisTeam managementRecruitmentProcess improvement
Requirements
- 5+ years of full-time work experience in talent operations, customer success, community management, program operations, or a related field.
- Proven ability to operate in ambiguous environments and build processes from scratch.
- Demonstrated experience sourcing and hiring talent, whether contracted or full-time.
- Strong written and verbal communication skills.
- Coaching or managerial experience, with comfort in giving and taking feedback.
- Experience building systems and using data to inform and drive decisions.
- Ability to proactively identify solutions and drive outcomes with limited direction.
- Bonus: Experience working in B2B or allied health fields.
Responsibilities
- Design strategy for onboarding, training, and readiness processes for mentors and live instructors.
- Ensure consistent performance management, QA, and remediation standards across programs.
- Create systems to identify performance risks and lead improvement plans.
- Own talent capacity planning and anticipate coverage gaps to support cohort launches.
- Drive sourcing strategy, execution, and hiring workflows for new course talent roles.
- Build and maintain scalable talent ops processes and documentation for the team.
- Manage internal team to route tickets, execute payments, and improve response times.
- Collaborate with cross-functional partners to increase operational efficiencies and provide strategic recommendations.
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