Customer Success Manager
New
S
SamsaraIoT, SaaS
This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.Full-TimeMiddle
Salary88,089.75 - 118,440 USD per year
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Job Details
- Experience
- 3 - 5+ years
- Required Skills
- Artificial IntelligenceData AnalysisMicrosoft Power BIRESTful APIsCustomer SuccessSaaSDatabricksAccount Management
Requirements
- 3-5+ years of experience in technical customer success, account management, sales, sales engineering, or strategic consulting.
- Enterprise SaaS experience preferred.
- Experience supporting or working with technical products.
- Strong priority management and high emotional intelligence.
- Solutions-oriented with strong problem-solving skills.
- Proven track record of building trust and communicating effectively with internal and external stakeholders.
- Bachelor’s degree from a 4-year institution.
- Ability to thrive in a fast-paced, change-heavy environment.
- Experience with APIs and integrations (ideal).
- Familiarity with data tools like Databricks and PowerBI (ideal).
- Experience with AI tooling (ideal).
- Industry knowledge of Routing, Navigation, Commercial Trucking Fleets, and Logistics (ideal).
Responsibilities
- Ensure customers increase the safety, efficiency, and sustainability of their operations using the Samsara IoT platform.
- Explain platform capabilities to diverse business types including field services, utilities, and transportation.
- Investigate, diagnose, and resolve technical issues for customers.
- Lead strategic customer engagements to understand operations, define metrics, and deliver measurable business value.
- Orchestrate product consultation workshops and value check-ins for complex partnerships.
- Influence internal roadmaps across Product, Finance, and Support based on customer initiatives.
- Recommend workflow changes to maximize product value for clients.
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