Consultor de Sustentação Salesforce
J
JobgetherIT Support
BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Written English
- Required Skills
- SalesforceMicrosoft ExcelTroubleshooting
Requirements
- Professional experience working with Salesforce.
- Previous experience in functional support, application sustainment, help desk, or user support environments.
- Knowledge of Case management, ticket registration, tracking, and incident-handling processes.
- Ability to perform initial incident analysis, troubleshooting, and appropriate triage.
- Written English skills sufficient for clear and professional communication with global teams.
- Practical Excel knowledge for data manipulation, validation, reconciliation, and analysis.
- Familiarity with Excel functions such as VLOOKUP/XLOOKUP, filters, validations, formulas, and data organization.
- Strong documentation skills and ability to record evidence, scenarios, and impacts clearly.
- High attention to detail and organization when managing multiple support requests.
- Strong communication skills for working with users, internal teams, and international stakeholders.
Responsibilities
- Provide functional support to Salesforce users, handling questions, incidents, and day-to-day platform needs.
- Receive, analyze, and perform the initial diagnosis of incidents, user questions, and potential system bugs.
- Create and manage Salesforce Cases using appropriate User Support processes and standards.
- Document incidents clearly and comprehensively for review and resolution by global support teams.
- Follow up proactively with global teams to monitor status, deadlines, and resolutions.
- Perform data validation, reconciliation, and cross-checking using Excel to identify records and support data updates.
- Organize and prioritize demands according to urgency and business impact.
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