Salesforce Administrator & CX Systems Specialist
New
V
Veta VirtualFintech, Cryptocurrency
LATAM or EuropeFull-TimeMiddle
SalaryCompetitive Salary in USD
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Job Details
- Experience
- 2+ years
- Required Skills
- Salesforce
Requirements
- 2+ years of hands-on Salesforce administration experience.
- Service Cloud expertise strongly preferred.
- Experience with contact center or telephony platforms such as Amazon Connect, Five9, Twilio Flex, NICE, or Genesys.
- Proficiency in building reports and dashboards in Salesforce or similar BI tools.
- Strong cross-functional communication skills for working with support, operations, and leadership.
- Highly detail-oriented with the ability to manage multiple workstreams.
- Salesforce Administrator certification is a bonus.
- Experience in fintech, regulated industries, or contact center migration is a plus.
- Basic knowledge of cryptocurrency or blockchain is a plus.
Responsibilities
- Manage day-to-day Salesforce Service Cloud configuration including objects, fields, page layouts, flows, and permissions.
- Troubleshoot user issues and maintain CRM data hygiene.
- Support integrations between Salesforce and support tools while evaluating new features.
- Own the contact center telephony roadmap, including CTI integration, call routing, and IVR management.
- Manage vendor relationships and coordinate telephony rollouts.
- Build and maintain dashboards for tracking support performance metrics like volume, resolution rates, and CSAT.
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