Customer Service Engineer
New
J
JobgetherFinancial Technology
Based in the United StatesFull-TimeMiddle
Salary$65,000–$80,000 annually
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Job Details
- Experience
- 2–3 years
- Required Skills
- Frontend DevelopmentGitHTMLCSSJavascriptRESTful APIsDebuggingPostmanTechnical support
Requirements
- 2–3 years of experience as a frontend engineer or in a comparable technical role.
- Proficiency with JavaScript, HTML, CSS, and modern frontend frameworks.
- Familiarity with RESTful APIs and practical experience troubleshooting API integrations.
- Strong analytical, debugging, and problem-solving abilities.
- Experience with Postman or similar tools for reproducing and diagnosing API issues.
- Basic understanding of Git and standard version-control workflows.
- Excellent written and verbal communication skills.
- Genuine interest in helping customers succeed and turning technical challenges into positive experiences.
- Ability to work effectively across Customer Support, Product, Engineering, and documentation teams.
- Resourceful and comfortable learning new technologies and investigating unfamiliar problems.
- Strong ownership, autonomy, transparency, and willingness to improve processes.
Responsibilities
- Provide responsive technical assistance through email, Slack, web forms, and in-app support.
- Diagnose and resolve customer issues involving SDKs, APIs, and frontend environments.
- Reproduce and analyze API-related issues using Postman and other debugging resources.
- Build proof-of-concept solutions to guide customers toward effective SDK integration practices.
- Partner with technical writers to develop and improve FAQs and internal knowledge bases.
- Work with Product and Engineering teams to investigate problems and advocate for product improvements.
- Identify patterns in recurring customer issues to help prioritize technical improvements.
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