OEM Customer Service Sales Support
New
J
JobgetherMedical Devices
Based in United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- At least 6 years of related professional experience
- Required Skills
- Analytical SkillsCustomer serviceTechnical support
Requirements
- High school diploma or equivalent education.
- At least 6 years of related professional experience in customer service, marketing, sales support, or a comparable field.
- Previous experience in the medical device industry is preferred.
- Strong computer skills, including proficiency with spreadsheets, word processing, databases, and other applicable business software.
- Excellent interpersonal and communication skills.
- Strong organizational and time-management skills.
- Exceptional attention to detail and accuracy when handling customer, order, product, and sales information.
- Strong analytical and problem-solving abilities.
- Ability to work independently while collaborating effectively with sales teams and cross-functional colleagues.
- Ability to meet the physical requirements of the role, including lifting up to 50 pounds.
Responsibilities
- Provide responsive customer service and sales support to OEM customers, sales representatives, and management, including technical assistance and timely issue resolution.
- Communicate customer requirements, specifications, and needs to sales, engineering, operations, and management teams.
- Manage complex order details, quotations, and customer requests through email, phone, fax, and other communication channels.
- Coordinate sales-related activities and customer requests with relevant internal departments to ensure timely execution.
- Prepare and distribute product samples, demonstration bags, and materials for sales representatives, customers, and trade shows as requested.
- Generate reports related to products, sales revenue, customer complaints, and other relevant business information.
- Prepare shipping documentation required for domestic and international shipments.
- Maintain accurate information and documentation while ensuring customer service requests are handled efficiently and professionally.
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