Client Success Manager
New
A
Absorb SoftwareB2B SaaS LMS
Remote USFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 4–6 years of experience
- Required Skills
- Project ManagementSalesforceJiraRESTful APIsCustomer SuccessZendesk
Requirements
- 4–6 years of experience in B2B SaaS, ideally within LMS, HR Tech, EdTech, or learning solutions industries.
- Background as a Learning & Development practitioner, including designing, executing, and evaluating training programs.
- Demonstrated ability to tie learning initiatives to measurable business outcomes, ROI, or adoption metrics.
- Strong client-facing skills: communication, relationship-building, executive alignment, and consultative problem-solving.
- Comfort translating technical concepts into accessible explanations.
- Strong commercial and business acumen.
- Excellent time management and project management capabilities.
- Working understanding of SaaS, APIs, and core web technologies.
- Proficiency with CS and productivity tools such as ChurnZero, Salesforce, JIRA, and Zendesk (preferred).
- Previous experience in change management, enablement, or instructional design (preferred).
Responsibilities
- Develop strategic relationships with a portfolio of clients to promote retention and loyalty.
- Manage the client lifecycle from post-onboarding through renewal.
- Help clients design, implement, and optimize learning programs using Absorb LMS.
- Consult on and measure program effectiveness and ROI.
- Deliver training, best practices, and enablement sessions.
- Monitor client health, identify risks, and develop action plans.
- Identify and route upsell and expansion opportunities.
- Collaborate cross-functionally with Product, Support, and Professional Services teams.
- Maintain accurate client documentation within internal systems.
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