Senior Manager - Customer Success
New
G
G-PSaaS, Global Employment
SingaporeFull-TimeManager
SalaryThis position is eligible for a commission structure in addition to base salary.
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Job Details
- Languages
- Mandarin (preferred)
- Experience
- 6+ years
- Required Skills
- SalesforceMS OfficeCustomer SuccessCRM
Requirements
- 6+ years leading enterprise Customer Success, strategic account management, or post-sales commercial teams.
- At least 3 years experience managing managers or team leads.
- APAC regional experience.
- Proven track record in driving renewals, retention, expansion, and software adoption.
- Demonstrated experience in commercial negotiations (contract renewals, upsells).
- Proficiency in CRM (Salesforce) and MS Office Suite (Word, Excel, PowerPoint).
- Excellent communication skills and executive stakeholder management capability.
- Ability to lead through organizational change and build team accountability.
- 2+ years experience in the Employer of Record (EOR), HR outsourcing, or global expansion industries (preferred).
- Mandarin language skills (preferred).
Responsibilities
- Lead and support a regional team of Customer Success Managers in post-sales engagement and strategic account planning.
- Continuously improve the customer journey, time-to-value, and adoption rates.
- Coach and develop CSMs to meet retention, CSAT, and growth targets.
- Personally develop executive relationships with strategic customers and handle escalations.
- Drive commercial performance by equipping teams for renewals, upsells, and cross-sell motions.
- Translate APAC market insights and customer feedback into recommendations for senior leadership.
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