Customer Success Manager - APAC
A
AshbyEnterprise Software, Talent Acquisition
Location: Australia; Secondary Locations: Singapore, South Korea, Philippines, JapanFull-TimeMiddle
SalaryA$135,000 - A$189,000; Australia: AUD A$135,000 – A$189,000; Singapore: SGD 132,000 – SGD 184,000; Japan: JPY ¥12,120,000 – ¥17,196,000; South Korea: ₩122,500,000 – ₩172,720,000; Philippines: PHP ₱1,805,000 – ₱2,562,000
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Job Details
- Experience
- 5+ years preferred
- Required Skills
- Project ManagementChange ManagementCustomer SuccessAccount ManagementCRM
Requirements
- 5+ years of experience in Customer Success for B2B SaaS products.
- Proven background supporting Enterprise or Strategic customers on complex, highly configurable software.
- Experience managing end-to-end implementation and onboarding project cycles.
- Strong proficiency in defining project scope, communicating plans, and managing stakeholder expectations.
- Ability to build multi-threaded relationships with senior stakeholders.
- Deep interest in technical products and troubleshooting customer requirements.
- Strong understanding of change management principles and methodologies.
- Data-driven mindset with the ability to use metrics to identify risk and adoption trends.
- Experience working in a remote-first professional environment.
- Ability to travel up to 10% of the time for strategic customer engagements.
Responsibilities
- Own implementation and onboarding projects for upmarket APAC customers, defining scope and aligning stakeholders.
- Serve as the primary point of contact for ongoing strategic account management, health monitoring, and value realization.
- Partner with Sales, Product, and Support teams to deliver cohesive and high-quality customer outcomes.
- Advise customers on best practices and tailor product configuration to specific hiring workflows.
- Identify trends in customer needs and proactively contribute to the improvement of internal playbooks and processes.
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