Senior Growth Manager (Loyalty & Subscription)
New
T
TrafileaConsumer Tech
USAFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 6+ years
- Required Skills
- Product ManagementA/B testingCRMData analytics
Requirements
- 6+ years in Product roles, ideally in e-commerce, building and scaling subscription programs.
- Proven expertise in loyalty and subscription management.
- Experience as a customer retention strategist designing initiatives to reduce churn and increase engagement.
- Highly skilled in analytics and translating customer insights into actionable strategies.
- Strong background in CRO, including A/B testing, user segmentation, and targeted campaigns.
- Agile leadership experience guiding cross-functional teams and managing complex projects.
- Proficient in tools relevant to subscriptions and loyalty programs, such as CRM, marketing automation, and customer data platforms.
- Demonstrated ability to foster collaboration, mentor talent, and drive continuous improvement.
Responsibilities
- Lead and inspire the loyalty and subscription team, setting vision and strategy for retention and growth.
- Define strategic roadmaps that integrate marketing, product, and customer experience to maximize customer lifetime value.
- Drive cross-functional collaboration with marketing, finance, product, and customer service.
- Develop and refine subscription products to ensure usability, customer value, and competitive differentiation.
- Leverage customer data and insights to innovate, test, and validate new features that reduce churn.
- Own KPIs and analytics, implementing robust metrics and reporting on subscription health.
- Champion exceptional customer experiences through personalized engagement strategies.
- Streamline processes and systems for scalable, efficient, and tech-enabled subscription management.
- Build and grow a high-performance team, including recruiting and developing talent.
- Prioritize and execute key initiatives, managing OKRs, budgets, and timelines.
View Full Description & ApplyYou'll be redirected to the employer's site
