340B Director, Client Success
New
P
Pillr HealthHealthcare Software
RemoteFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience in client relationship management, account strategy, or client management in a software delivery model.
- Required Skills
- SalesforceMicrosoft ExcelClient relationship managementCRMData analytics
Requirements
- Bachelor’s degree in business, healthcare, operations, or a related field (master’s degree preferred).
- 5+ years of experience in client relationship management, account strategy, or client management in a software delivery model.
- Proven ability to manage enterprise clients and deliver business outcomes through technology.
- Advanced Excel skills, including V-Lookup, Pivot Tables, Charts & Graphs, and Formulas.
- Experience with CRM and analytics tools (e.g., Salesforce).
- Strong business acumen with the ability to link software capabilities to client KPIs and strategic goals.
- Excellent communication, presentation, and negotiation skills.
- Ability to manage and lead effectively during times of organizational change and transformation.
- Willingness and ability to travel for client meetings.
- 340B ACE certification (preferred).
- 2+ years of organizational leadership experience (preferred).
- Pharmacy experience (preferred).
Responsibilities
- Develop deep relationships with key stakeholders to understand their business objectives, challenges, and program success requirements.
- Deliver measurable business value by regularly reviewing performance metrics with clients and recommending strategies to optimize outcomes.
- Identify opportunities for account expansion through upselling and cross-selling and lead renewal strategies and negotiations.
- Champion the voice of the client internally to influence product development and service enhancements.
- Deliver regular business reviews and strategic updates to client executives.
- Collaborate with support teams to ensure seamless delivery and continuous improvement of client experiences.
- Lead, coach, mentor, and motivate teams to align with common goals and develop future organizational talent.
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