Project Manager, Training & Development, CX
New
A
AmplifyEdTech
Remote - United StatesFull-TimeMiddle
Salary$85K - $95K; $85K – $95K • Offers Bonus
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Job Details
- Experience
- 5+ years in a project management role
- Required Skills
- Project ManagementSalesforceTableauMicrosoft OfficeChange ManagementGoogle Workspace
Requirements
- Bachelor's degree or equivalent experience.
- 5+ years in a project management role with experience managing multiple complex projects simultaneously.
- Demonstrated experience designing and implementing end-to-end processes.
- Expertise in Google, Apple, and/or Microsoft office suites.
- Proficiency in Salesforce or similar CRM platforms.
- Experience holding scope, timeline, and quality standards with senior stakeholders outside reporting lines.
- Ability to deliver work that depends on external technical or build partners.
- Experience synthesizing large amounts of information into actionable reports.
- Preferred: Experience in school or EdTech operations.
- Preferred: Certification in project management or related process.
Responsibilities
- Lead and support complex, cross-functional projects for the Customer Experience department.
- Develop and maintain detailed project plans, timelines, and workflows.
- Integrate with Data and Operations teams to track initiative effectiveness and performance data.
- Build partnerships across Talent Acquisition, HR, IT, and Accounts Payable to align on project execution.
- Coordinate meetings, facilitate agenda items, and track action items to completion.
- Map current processes to identify and resolve redundancies or risks.
- Lead change management efforts to drive adoption of new processes.
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