Correspondence Specialist II, Quality Relations
New
N
Nightingale CollegeHigher Education
RemoteFull-TimeMiddle
Salary31.5 - 34.5 USD per hour
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Job Details
- Experience
- 1–2 years
- Required Skills
- Customer serviceWritten communicationCRM
Requirements
- Associate degree required (bachelor's preferred), or equivalent experience.
- 1–2 years of experience in learner support, customer service, or operations.
- Strong written communication skills.
- Ability to multitask in a high-volume environment.
- Ability to maintain accuracy and professionalism in all communications.
- Experience using CRM or ticketing systems is preferred.
Responsibilities
- Manage the full inbox for assigned functions, responding to inquiries within established service levels.
- Categorize, prioritize, and resolve learner inquiries, escalating when necessary.
- Draft, edit, and send professional communications to learners, faculty, and other stakeholders.
- Ensure consistent use of CRM, SIS, and communication tools for tracking and documentation.
- Identify patterns or recurring issues in inquiries and recommend process improvements.
- Collaborate with peers and other departments to resolve complex or multi-step issues.
- Support overflow and shared inbox operations as needed.
- Assist in pre- and post-semester projects related to learner communications.
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