Junior First Line Support
B
BroadpinIT Support
NetherlandsFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Fluency in Dutch and good communication skills in English
Requirements
- Basic knowledge of IT systems.
- Strong interest in IT support.
- Fluency in Dutch.
- Good communication skills in English.
- Patient and friendly, customer-oriented approach.
- Ability to work effectively both in a team and independently.
- Willingness to learn and develop IT skills.
- Availability to work shifts and flexible hours.
- Problem-solving mindset.
- Ability to follow established procedures accurately.
- Experience with ticketing systems is a bonus.
Responsibilities
- Act as the first point of contact for customers for IT-related inquiries and issues.
- Provide timely and effective assistance to resolve user problems.
- Follow established procedures accurately to troubleshoot and document incidents.
- Collaborate with senior team members to escalate and resolve complex issues.
- Engage in continuous learning and development within the Managed Services organization.
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