Sales & Service Backoffice Support
I
INFORS HT
Belgium, Luxembourg, NetherlandsPart-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent written and spoken English; knowledge of French and Dutch is an advantage; knowledge of German is an asset
- Experience
- Several years of professional experience
- Required Skills
- MS OfficeCRM
Requirements
- Complete business training.
- Several years of professional experience, preferably in Sales or Service Administration within a technical environment.
- Experience coordinating multiple tasks and stakeholders in a dynamic environment.
- Strong organizational and administrative skills.
- A structured and precise approach to work.
- An independent, proactive and solution-oriented working style.
- Excellent MS Office skills.
- Ability to quickly learn new IT systems.
- CRM/ERP systems experience is an advantage.
- Fluent written and spoken English.
- Knowledge of French and Dutch is an advantage.
- Knowledge of German is an asset.
Responsibilities
- Prepare and process quotations, order confirmations, tender and service documents, and customer and service orders.
- Organize the Sales and Service back office and act as the central point of contact for Sales and Service.
- Maintain customer, installed-base and service contract data, including warranty status, in the CRM system.
- Support scheduling and planning for Sales and Field Service, including customer visits, installations, maintenance and calibrations.
- Handle sales and service correspondence and forward completed orders and service reports to Finance for invoicing.
- Process and follow up service requests, spare parts orders, warranty claims and returns, including shipping and customs documentation.
- Support marketing activities, trade shows, customer events, seminars and training sessions.
- Prepare and follow up Sales and Service meetings and monitor open quotations, orders and service activities.
- Support the preparation of presentations and documentation for management.
- Contribute to the improvement and digitalization of administrative processes and ensure accurate, quality-compliant documentation.
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