Customer Support Representative
New
D
DeleteMeSaaS Privacy
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Written communicationZendeskTroubleshootingCustomer support
Requirements
- Strong communication and interpersonal skills, including written skills.
- Adept troubleshooting, problem-solving, and critical thinking.
- Passion for learning and an ability to communicate complex issues in a clear and educational manner.
- Ability to adapt to rapid changes in the workplace.
- Proficient in using technology and navigating multiple systems.
Responsibilities
- Educate customers on best practices.
- Document information about the case, resolution, or feedback in order to help inform the strategic direction of the company.
- Partner with internal teams to resolve complex issues while championing our customers’ needs throughout the process.
- Resolve inquiries received via web, email, and internal ticketing system in a timeframe consistent with department and team service levels and goals.
- Identify potential user interface issues and elevate for resolution.
- Elevate customer issues that cannot be resolved to the Deleteme Support team leader.
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