Customer Support Angel/Agent - Seasonal Freelancer
New
W
Wonderbly GroupE-commerce, Publishing
United Kingdom. United States. Canada, US/Canada Pacific through Central European TimeContractEntry
SalaryAt least 12.71 GBP per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Time ManagementGoogle SheetsCustomer support
Requirements
- Ability to commit to a minimum of 10 hours per week, 5 days per week during the season.
- Based within a timezone between US/Canada Pacific and Central European Time.
- Steady access to a computer or laptop and reliable high-speed internet.
- Comfortable using email, messaging platforms, web browsers, and G-Suite tools.
- Fully fluent in written and spoken English.
- Ability to work on a self-employed or freelance basis.
- Responsible for managing own invoicing and tax reporting.
- Previous customer support experience is a plus.
- Written fluency in French, German, Spanish, Italian, Dutch, or Japanese is a plus.
Responsibilities
- Provide warm, effective, and helpful email support to customers.
- Address customer inquiries regarding book orders and company products.
- Manage ticket volume that fluctuates based on seasonal demand.
- Follow company policy and processes while using independent judgment for complex queries.
- Participate in paid training sessions prior to starting solo support tasks.
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