Customer Success Specialist
New
R
RevanceAesthetics, Skincare, Therapeutics
Remote, 8:00 AM - 4:30PM EST or 8:30AM - 5PM PSTFull-TimeMiddle
Salary$26.50/hr + annual performance bonus
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Job Details
- Experience
- 5 years
- Required Skills
- Microsoft ExcelCustomer servicePowerPoint
Requirements
- Associate or Bachelor’s degree, or equivalent work experience.
- 5 years of experience in a call center or inside sales role.
- Ability to exercise initiative.
- Strong oral, written, and interpersonal communication skills.
- Proficiency in Microsoft Office applications: Word, Excel, PowerPoint, SharePoint, and OneNote.
- Knowledge of customer service principles and practices.
- Strong understanding of telephony and technology.
- Ability to work in a fast-paced environment.
Responsibilities
- Manage incoming and outgoing calls, emails, and live chat support.
- Work alongside sales professionals to deliver a high-end customer experience.
- Take ownership of account interactions from beginning to end.
- Complete personalized responses for account creation, product orders, returns, billing, and payments.
- Contribute to team goals and objectives.
- Identify opportunities for upselling and cross-selling.
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