Customer Success Specialist
New
R
RevanceAesthetics, skincare, therapeutics
Remote, 8:00 AM - 4:30 PM EST or 8:30 AM - 5:00 PM PSTFull-TimeMiddle
Salary$26.50/hr + annual performance bonus
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Job Details
- Experience
- 5 years’ experience
- Required Skills
- Microsoft ExcelCustomer servicePowerPointAccount Management
Requirements
- Associate/Bachelor’s degree or equivalent work experience.
- 5 years of experience in a call center or inside sales role.
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, SharePoint, OneNote).
- Strong oral, written, and interpersonal communication skills.
- Ability to exercise initiative.
- Comfortable working in a fast-paced environment.
- Knowledge of customer service principles and practices.
- Strong understanding of telephony and technology.
Responsibilities
- Manage incoming and outgoing communications via calls, emails, or live chat.
- Work alongside sales professionals to deliver a high-end customer experience.
- Take ownership of account interactions from beginning to end.
- Prepare sale intake documents and manage account setup.
- Process product orders, returns, billing inquiries, and payments.
- Identify opportunities for upselling and cross-selling.
- Achieve team goals and objectives.
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