Lead Customer Success Specialist
New
B
Benchmark GensuiteEHS, Sustainability, ESG
Remote - US *While the job location is listed as Cincinnati, OH, this is a remote position open to candidates across the United States.Full-TimeLead
Salary not disclosed
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Job Details
- Experience
- 2-3 years
- Required Skills
- Project ManagementMicrosoft ExcelCustomer SuccessSaaSPowerPointAccount ManagementRelationship management
Requirements
- Bachelor's degree required.
- 2-3 years of experience working in a Customer Success, Relationship Management, Account Management, or similar role.
- Experience with SaaS required.
- Proficiency with Microsoft Office Suite including Excel and PowerPoint required.
- Ability to prioritize, execute projects, and manage time effectively.
- Empathetic, customer-first attitude.
- Strong communication interpersonal skills.
- Ability to be flexible and adaptable.
- Willingness to travel and adapt to changing schedules and environments.
- Valid driver's license or access to reliable transportation.
Responsibilities
- Drive customer satisfaction and growth among a portfolio of existing customers.
- Continually grow existing customer relationships by identifying new business or growth opportunities.
- Design, plan and coordinate program activities to help drive program success and participation.
- Manage multiple priorities and activities for clients while effectively collaborating with delivery teams.
- Collaborate with the customer and internal team members to support projects, pilots, renewals, and expansion opportunities.
- Develop an understanding of SaaS offerings to inform the growth process and product roadmap.
- Attend quarterly meetings at the company's headquarters to align with the broader team and participate in strategic planning.
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