Customer Success Specialist
New
T
The Princeton ReviewEducation Technology
Remote, USFull-TimeMiddle
Salary60,000 - 65,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 1-3+ years
- Required Skills
- Project ManagementData AnalysisMicrosoft OfficeCustomer SuccessReporting
Requirements
- Bachelor’s degree.
- 1-3+ years of work experience in an education-related field.
- Strong project management and organizational skills.
- Ability to 'own' customer relationships and advocate for customer needs.
- Excellent written, verbal, and presentation skills.
- Creative, collaborative problem-solving abilities.
- Proficiency in Microsoft Office and internet services.
- Ability to work effectively in a team-oriented environment.
- Travel requirement for on-site visits, support, and presentations.
Responsibilities
- Facilitate client trainings on administrative tools, dashboards, and reporting platforms.
- Ensure timely and knowledgeable responses to ongoing customer inquiries.
- Cultivate and maintain consistent relationships with primary program contacts and key stakeholders.
- Analyze client usage reports to identify trends and track client health and performance.
- Prepare and deliver customized reports that demonstrate program value, outcomes, and impact.
- Consult with institutional partners on best practices for promoting awareness, participation, and student success.
- Partner with the Customer Success Manager to support key partnerships.
- Foster account retention and growth using sound Customer Success principles.
- Coordinate with internal Operations, Training, and Product teams to ensure programs meet client specifications.
View Full Description & ApplyYou'll be redirected to the employer's site
